Are you unsatisfied with our products or service, please read below on how to take action
You can return an item within 4 weeks of receipt of your order at your own expense. Please note that you only need to inform us about your return within 4 weeks.
Goods exchanged - If you would like to exchange the returning item(s) we will send it to you freight-free after we got your return. The item has to cost less or the same as the returned one.
The return right can only be used if the item is returned in the same condition and amount as bought. The return right is dropped if the product has been used in any way that obviously reduces the standard of the product and its resell value.
If a product is returned due to the 4 weeks of return right and the product is damaged, due to the poor packaging of a customer, will Tråd Denmark deprive you for any liability to refund the product value.
If you choose to use the returns rights you must pay for the postage to return the item.
Once returned you will be entitled to receive a refund, which will not include the cost of the original postage and packaging.
To complete your return, we require a receipt or proof of purchase.
NOTE: We send you an e-mail as soon as we have opened your return. If you have decided to return parts of your order or your total order, you will be refunded 1-5 weekdays after you receive an email from us.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
ATTENTION! At high pressure, the process of refunds & exchanges can take up to 14 days.